The final stage of your session confirmation process is arguably one of the most important, yet it can be so easily overlooked.
For every session you have with me, I require a confirmation text or email before 9.30am on the morning of your session.
Regardless of how long we have known one another or when we last spoke, you must ensure this confirmation text is sent for every session. Please do not ever assume you are exempt from this rule.
The confirmation must be sent in text or email form. Attempts to call me before 9.30am will be ignored. I am generally busy at that time of the morning and cannot guarantee availability to speak with you on an individual basis.
Timing is everything. Your text must reach me by 9.30am. You may send it earlier in the morning as it will not disturb me. I will confirm receipt of the message shortly after 9.30am.
Why do I need confirmations?
All kinds of things can happen that may prevent a session from going ahead. Illness, unexpected workloads, family commitments or a severe case of nerves could all present potential issues. Confirming your session to me tells me you are well enough to play and intend to arrive at the arranged time. Receiving a reply text from me also gives you peace of mind that I will be prepared for your arrival.
A great deal of time and effort goes into organising my schedule, with many of my plans happening behind the scenes. I abhor wasted time and generally always have a back-up plan for session days in case of last minute cancellations. Upon receipt of my session confirmation texts, I proceed with planning my day.
What happens if I don’t receive a confirmation?
I check for my confirmations at 9.30am and not before. If I haven’t heard from you by then I will assume that the session slot is no longer required and you are unable to let me know (due to an emergency or nerves). At that point, I will reorganise my day and switch to my back up plan. My work phone may be put down or turned off while I go about my business, therefore confirmations that are received after 9.30am may not be seen until much later.
Deposits paid for sessions will be lost in these circumstances and become non-transferable. Attempts to rebook sessions with me will be considered on a case by case basis.
What happens if you arrive for your session without having confirmed the slot?
I cannot guarantee any sessions that are left unconfirmed. I do not ready myself for these sessions and may well be away from my premises when you arrive, depending on the nature of my back-up plan. I will accept no responsibility for any distances travelled or monies spent in these cases. A simple (free) confirmation before your journey will assure your slot.
Please understand this rule is not a feeble attempt to control you or be strict for the sake of strictness. I am running a business. Structure and ritual are a necessity for me.